Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed and shipped within 24–48 hours. Delivery time within Europe is generally 12–15 business days, depending on your country and local logistics processing speed. Slight delays may occur during holidays or promotional periods.
You can register by clicking “Create Account / Sign Up” in the upper right corner of the website and filling in your email address, password, and other relevant information. Creating an account will help you view your orders more easily, save your address, and get quick customer support.
If your order has not yet been shipped, you can contact our online customer service or send an email, and we can change the address for you. If the order has already been shipped, it cannot be changed, and you will need to contact the logistics company for assistance.
You can check your order processing progress in your personal account. After your order is shipped, we will send you a tracking number via email, allowing you to track the shipment in real time.
No. This site uses encrypted and secure payment channels and does not store any user payment information, ensuring the safety of your funds.
We will not charge any additional fees; the system will only automatically charge for the products and display the cost at checkout.
We support shipping to most European countries. If you are unable to select your country at checkout, please contact customer service to confirm shipping options.
If all the items you purchased are in stock, we will try our best to ship them all at once. If some products are out of stock, they may be shipped in separate packages, and we will notify you by email.
If you need to swap an item
Returns and Exchanges
We offer a 7-day return/exchange policy. Items must be unused and in their original packaging. If the product has a quality issue, we will cover the return shipping costs.
We are very sorry!
Please send photos of the received product and your order number to our customer service, and we will immediately arrange for a replacement or refund.
Please contact us within 48 hours of receiving the package and provide photos of the damaged goods. We will process a replacement or compensation for you as soon as possible.
After customer service confirms the return request, they will provide a specific return address and return process instructions.
Please do not send the item to an unauthorized address.
You can contact us through the following methods:
Online Customer Service (Recommended)
Official Email: bettc827zhuan@gmail.com
Contact Form
We usually reply within 24 hours.
Please contact customer support immediately.
If your order has not yet been shipped, we can help you change the address.
If your order has already been shipped, you will need to contact your local logistics company for assistance.
If your order hasn’t entered the shipping process yet, we can help you modify or cancel it.
Once an order has been shipped, it cannot be cancelled; it can only be processed as a return, with the buyer bearing the shipping costs.
Some popular products support pre-sale/restock notifications.
You can click “Notify me of restock” on the product page and submit your email address. We will notify you as soon as the product is restocked.