Packages arrive approximately 12-15 days after shipment.

Policy 1: 7-Day No-Reason Return Policy (Applicable to Unopened Products)

Time Limit: Within 7 days from the date you sign for the goods (based on the logistics receipt record).

Conditions: Applicable only to brand new, unopened, unused products that do not affect resale (e.g., disposable e-cigarettes, unopened sealed packaging of e-liquid/cartridges, original protective film on the device, etc.).

Process: You need to contact customer service to initiate an application within the time limit. Returned goods must be in their original packaging, with all accessories included, and a valid proof of purchase must be provided.

Cost: For returns not due to quality issues, you are responsible for the round-trip shipping costs.

Policy 2: Equipment Product Quality Issue Guarantee

Time Limit: E-cigarette devices (such as main units, kits) are provided with a limited warranty period from the date of receipt [please customize, e.g., 30 days or 90 days].

Conditions: Performance failures not caused by human error under normal use (e.g., inability to power on, inability to charge, circuit board failure, etc.). Consumable parts (such as atomizer coils, cartridges, e-liquid, etc.) are not covered by this warranty.

Procedure: Please provide a video or picture of the malfunction, proof of purchase, and product serial number. After our technical department confirms it is a quality issue, we will provide you with a free replacement.

Exceptions: Damage caused by water, drops, unauthorized disassembly, improper use, or natural wear and tear is not covered by the warranty.

Policy Three: Special Notes for E-liquid and Cartridge Products

Non-refundable/Non-exchangeable: For food safety and hygiene reasons, once the outer packaging seal of consumables such as e-liquid, cartridges, and disposable e-cigarettes is torn or used, returns and exchanges without a reason are not supported.

Special Circumstances: If the product you receive has serious leakage or obvious quality defects (such as unidentifiable cartridges or brand-new but unusable e-liquid), please contact customer service within 48 hours of signing for the package and provide evidence of opening the box. We will verify and arrange a replacement for you.

Shipping Address Modification Policy (How Do I Change My Shipping Address?) This policy clarifies how customers can request to modify their shipping address before or after order shipment.

1. Address Modification Window

To ensure timely and accurate order delivery, we have set time limits for shipping address modifications.

Best Time to Modify: Customers must submit a modification request within 24 hours of placing their order.

Order Processing Status: We can only guarantee a successful address modification when the order status shows “Pending” or “Confirmed”.

Shipped Orders: Once the order status changes to “Shipped” and a tracking number is generated, we will no longer be able to directly modify the address in the system backend.

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Address Correction Policy: What if I entered the wrong shipping address?

We understand that address errors can occur and want to help you resolve the issue as quickly as possible. Please read the following guidelines carefully so we can process your order efficiently:

 Critical Time Window: Contact Us Now!

Most importantly: Once you discover an address error, please contact our customer service team immediately through the following methods:

 Email: [Your customer service email address, for example: bettc827zhuan@gmail.com]

WhatsApp: [+86 13543460179]

 Note: Please be sure to provide your order number and correct shipping address in your contact information.

Our parcels can be delivered to all European countries (excluding islands).

Products from the same order will be shipped together.